RMK STORE POLICY
Exchanges Policy
Our policy for size, colour and item exchanges for purchases made in-store or online.
No refunds for change of mind
Goods that have been correctly supplied are not returnable for a cash refund because of a change of mind, fit, colour preference or occasion cancellation.
24-hour exchange window
An eligible exchange must be requested within 24 hours of purchase for a walk-in sale, or within 24 hours of delivery for an online order.
Requests made after this window may be declined.
Conditions for an exchange
The item must meet all of the following conditions:
- Unworn, unwashed, unused and not altered.
- Not torn, stained, stretched, perfumed, soiled or otherwise damaged.
- Original tags, labels, packaging and accessories are intact.
- Original receipt or order number is provided.
- The requested replacement is available in stock.
Items that cannot be exchanged
- Innerwear, swimwear and other hygiene-sensitive items.
- Items worn, washed, altered, stained, damaged or missing tags.
- Items clearly marked as final sale or non-exchangeable.
How the exchange works
- Contact or visit RMK Super Store within the 24-hour window.
- Present the item together with the receipt or order number.
- Our team inspects the item and confirms eligibility.
- Select an available replacement. Any applicable price difference must be settled before release.
Delivery or transport costs for a standard size or colour exchange are normally paid by the customer.
Wrong, defective or damaged item
Report an item that was supplied incorrectly, arrived damaged or appears defective as soon as possible, preferably within 24 hours, and share the receipt/order number plus clear photos where applicable.
This exchange policy does not remove any remedy that must be provided for defective, unsafe or misdescribed goods under applicable law.