RMK Super Store
RMK
SUPER STORE
HomeShopEarn

RMK STORE POLICY

Terms & Conditions

The rules applying when you use the website or purchase from RMK Super Store.

Back to policies

Agreement to these terms

By using the website, creating an account, placing an order or buying through the RMK point of sale, you agree to these terms and the linked store policies.

Accounts and customer information

  • Provide accurate contact, payment and delivery information.
  • Keep account passwords and access details confidential.
  • Tell us promptly if account or order information is incorrect.

Orders, prices and payments

  • An order is subject to product availability, confirmation and successful payment.
  • Prices, promotions and stock may change before an order is confirmed.
  • M-Pesa and other payment references may be retained for reconciliation and fraud prevention.

Product information

We aim to present accurate descriptions, sizes, colours and images. Actual colour may vary slightly because of lighting, photography or screen settings. Confirm size and colour before payment.

Shipping and delivery

Delivery estimates are not guaranteed and depend on location, courier availability and customer accessibility. Read the Shipping & Delivery Policy.

Exchanges and refunds

Correctly supplied goods are not refundable because of change of mind. Eligible exchanges must be requested within 24 hours and are subject to inspection, proof of purchase and stock availability. Read the Exchanges Policy.

Prohibited use

  • Do not submit fraudulent orders, payment codes or customer information.
  • Do not attempt unauthorised access or interfere with website security.
  • Do not copy or commercially exploit RMK content without permission.

Intellectual property

RMK names, logos, graphics, photographs, product content and website materials belong to RMK Super Store or their respective owners and are protected by applicable law.

Liability and applicable rights

To the extent permitted by law, RMK is not responsible for indirect losses caused by website interruption, courier delay or misuse of products. Nothing in these terms excludes a customer right or remedy that cannot lawfully be excluded.