Delivery Areas

RMK Super Store delivers within Kenya. Availability may vary by location. If your location is not serviceable at checkout, please contact support.

Delivery Timeframes

• Nairobi & Nearby: Typically 1–2 business days.
• Upcountry / Other Counties: Typically 2–5 business days.
• Peak periods: During promotions and holidays, deliveries may take longer.

Timeframes are estimates and start once your order is confirmed and ready for dispatch.

Delivery Fees

Delivery fees are calculated at checkout based on location and order size. Any special handling requirements may affect the fee.

Order Processing

• Orders are processed during business hours.
• You may be contacted to confirm order details, address, or delivery instructions.

Tracking & Updates

Once dispatched, we may share tracking details or delivery updates via SMS/WhatsApp/email, depending on what you provided at checkout.

Address Accuracy

Please ensure your delivery address and phone number are correct. RMK Super Store may request additional directions/landmarks for successful delivery.

Failed Delivery / Re-delivery

If delivery fails due to incorrect address details, unreachable phone, or customer unavailability, we may reschedule delivery. Additional fees may apply for re-delivery depending on the courier and distance.

Inspection on Delivery

If possible, inspect your items at the time of delivery. If you notice damage or missing items, report it immediately to the delivery agent and contact support as soon as possible.

Questions

If you have questions about shipping and delivery, please contact RMK Super Store support.