RMK Super Store
RMK
SUPER STORE
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RMK STORE POLICY

Shipping & Delivery

How orders are confirmed, dispatched and delivered within Kenya.

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Delivery areas

RMK Super Store delivers within Kenya. Service availability, the courier used and the final fee depend on the destination selected at checkout.

Estimated delivery times

Nairobi & nearby

Usually 1–2 business days.

Upcountry

Usually 2–5 business days.

These are estimates and may change during promotions, holidays, severe weather or courier disruptions.

Order processing

  • Orders are prepared during normal business hours.
  • Payment and item availability may be confirmed before dispatch.
  • We may call or message you to confirm the delivery location or directions.

Delivery fees and tracking

The applicable delivery fee is shown during checkout or communicated before dispatch. Tracking or courier updates may be sent by phone, SMS, WhatsApp or email where available.

Correct address and successful delivery

Provide an accurate phone number, location, landmark and recipient name. Re-delivery charges may apply where a delivery fails because the recipient is unavailable, unreachable or provided incorrect details.

Inspect and report promptly

Check the package as soon as it is received. Report a wrong, missing or visibly damaged item promptly with your order number and photos where possible.